NightDesk01
Forward after-hours
Unanswered and after-hours calls route to a local NightDesk line. Your Google listing does not change.
After-hours desk for trades
Your shop is closed.
The emergency isn’t.
NightDesk answers the calls you miss after 6pm, on weekends, and when the truck is full — then books the job or hands it to on-call in seconds.
HVAC · Plumbing · Electrical · Restoration · 1–12 truck shops
Booked · 10:47pm
No-cool, first available
Address, access, and callback collected. Owner texted.
20–30%inbound trade calls still go unanswered
$45k–$120ktypical annual leak for a small shop
8 extra jobs30-day bar, or month two is free
14 daysto live on your existing number
The leak
You don’t lose to the shop across town. You lose to voicemail.
Most HVAC and plumbing jobs still start on the phone. The calls that hit the machine after dinner are the expensive ones — no heat, no cool, active leak. Someone else is answering them.
- Missed HVAC emergency$1,200–$3,500
- Missed plumbing call$800–$2,000
- Weekend answer rate collapseup to 41%
- Owner still waking up to “call me back”every Saturday
How it works
Keep your number. Forward the silence.
We sit behind your existing line. Dayside can still ring the shop. Nights, weekends, and overflow come to NightDesk.
02
We answer like your shop
Trade-specific scripts. One question at a time. Gas, flood, sparking panel — transfer to on-call now.
03
Book or hold the job
We write the job into Housecall Pro, Jobber, ServiceTitan, or a calendar hold if that’s all you have.
04
You get the morning tape
Every booked job texts you. A 7am digest shows calls, outcomes, and recovered work. You listen to anything ugly.
The scoreboard
Owners don’t buy an AI agent. They buy recovered Saturday jobs.
The dashboard is simple on purpose: answered, booked, transferred, recovered dollars. If we cannot show that, we should not invoice you.
- Danger words escalate to a human cell in seconds
- No firm prices unless you gave us a written band
- Address, access, pets, and callback read back
- Works with the software you already pay for
- You can mark a call “wrong” and we fix the script the same day
Pricing
Pay for a desk. Not a six-week install.
Setup is a one-time install. The monthly desk is the product. Software comes later for shops that want to self-serve.
Setup
$2,000 one-time
14-day install on your number, scripts, on-call roster, and ten live test calls.
- Forwarding + local DID
- HVAC / plumbing / electrical scripts
- FSM or calendar write-path
- Owner SMS + morning digest
Desk
$997 / month
Monitored after-hours and overflow. We tune the scripts. You get the jobs.
- After-hours + weekend coverage
- Weekly jobs-caught report
- 400 voice minutes included
- Same-day prompt fixes
Desk+
$1,997 / month
Dayside overflow, reminder texts, and us sitting closer to your dispatch board.
- Everything in Desk
- Business-hours overflow
- 24h / 2h reminders
- Priority QA
The only promise that matters
We run your after-hours line for 14 days. If we don’t catch at least 8 extra bookable jobs in 30 days, month two is free.
Who it’s for
Owner-operators who already pay for leads.
If Google LSA is sending you calls you never pick up, you do not have a lead problem. You have an answering problem.
HVACPlumbingElectrical
RestorationGarage door1–12 trucks
Ready shops
You can name an on-call cell that actually answers at 11pm, and you will honor two booking windows the next day.
Not a fit
Alarm, medical, or life-safety dispatch. Shops that want a custom call center. Anyone who will not forward the real number.
Agencies
LSA and Google Ads partners: send us the shops whose after-hours answer rate is killing ROAS. 20% for a year.
Questions owners ask
Straight answers.
Will customers know it’s not my receptionist?
We use your shop name, your hours, and your service menu. We do not pretend to be a person in the building. If someone asks, we say we are the after-hours desk for the shop. Most callers just want a window and a tech.
What if someone smells gas?
Danger words — gas, CO, sparking panel, active flood, no heat with infants or elderly in winter — transfer to your on-call cell immediately. We do not diagnose and we do not stay on the line collecting a life story.
Do I have to switch off Jobber or ServiceTitan?
No. We write into the system you already have, or we drop a structured job card and a calendar hold if API access is blocked. Switching software is how projects die.
What does “8 extra bookable jobs” mean?
Calls that would have hit voicemail, where we collected a real address and a service request you would dispatch. Spam, vendors, and “what time do you open” do not count.
Can I start with three shops / one location?
Yes. One location is the right start. We do not onboard ten locations in a week. Three live and clean beats ten sloppy forwards.
Fourteen days. Your number.
Stop paying for ads that die on voicemail.
Tell us the trade, the city, and who answers after 9pm. We’ll tell you if a desk is even a fit.