NightDesk1
Hours + live answer?
If someone at the shop picks up, the call never comes to us. NightDesk is overflow and after-hours, not a replacement receptionist unless you want Desk+.
The desk
Same call flow every time. Same payload to dispatch. Same morning report. That is the product.
Call path
Your public number stays. We only take what you forward.
If someone at the shop picks up, the call never comes to us. NightDesk is overflow and after-hours, not a replacement receptionist unless you want Desk+.
Local area code when we can get it. Shop name in the first sentence. Recording disclosure on the line.
Danger words transfer now. Spam is tagged and dropped. Existing customers get looked up. New work is booked or held.
Job or lead lands in your system. Customer gets SMS confirmation. You get an owner text on every emergency and every booked job.
Onboarding
One-page MSA, limitation of liability, on-call roster with a named backup. Setup paid before go-live.
Screenshot of the forward rules. Test unanswered, after-hours, and weekend. No loop back into the machine.
Eight services max. ZIPs you cover. Things you will not do. Two windows you will honor tomorrow.
Emergency, quote, existing customer, wrong number, “is this a recording?”, gas smell, Spanish-only if you serve it.
Sunday 6pm — not Monday morning. After-hours is the product. We watch every call for seven days.
7am email and SMS: booked, transferred, failed, callback needed. That email is why shops stay.
Hard rules
